I never received the callback and each time I reached out to Living Spaces, they told me to contact XPO, visa versa. I contacted XPO and Living Spaces and was told it would be retrieved and redelivered, and that I would receive a callback within 24-72 hours to schedule redelivery. I had to pay $250 for delivery alone, which is crazy in today's retail world, and after waiting nearly a month for its arrival, it was delivered to the wrong address by their shipping partner XPO. I ordered a daybed back in February and it is now nearly May and I still haven't received it. My experience was so bad that I had to dispute it with my credit card company. I wish I could give this company a negative rating. You sure won’t see another dollar of mine. Get with the program Living Spaces, otherwise you won’t be around very long. They had no desire to do anything to help me nor acknowledge any understanding but was advised I should have read the return policy. I spoke to one sales representative and then a manager. The organization clearly has no desire to compete against very reputable companies. Tell me what other company on the planet has a seven day return policy. When we realized that the lights we bought ($150 each x4) we’re not going to work I reached out to the company and they said because we were outside of the 7 day return policy there was nothing they could do. We were in the process of building a house and naturally you have to order fixtures in advance and then coordinate the installation of those with several subcontractors. I’ll cut to the chase, avoid this company! I will for the rest of my life. But the service is is absolutely ridiculous. I knew to expect a delay since covid, a lot of places are impacted. They told me it can take 4-6 weeks to get a refund. It was never delivered to me!! I had to call back and get the refund amount adjusted to not include any other fees. Why would you charge me for anything when you were at fault and it’s STILL at the warehouse.
THEN they tried to charge me a restock fee. Once I called, they explained they had no notes on my account and didn’t know what happened so I had to explain the situation from the beginning! They told me they can’t process the refund until they confirm that they have the couch. Had to call customer service 2x after “chatting” with a few representatives online.
The representative said she would do that and follow up. I told them I wanted a refund immediately and to cancel my order. How could it be soiled all of sudden? It must have been soiled a week prior when you couldn’t deliver the couch for “unknown” reasons. They ended up calling me before the scheduled delivery day and informed me that the couch was “soiled” and unable to deliver it. They told me I had to wait another week to have it delivered. 2nd time, it was out for delivery May 27th and then they called that day within the scheduled window time, and said they weren’t able to deliver the item.
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